Click URL instructions: Viewpoint®, Viewpoint Team™, Viewpoint Field View™ and Viewpoint For Projects™ are trademarks or registered trademarks of Viewpoint, Inc. in the United States and other countries. For access in demo mode, please enter “12345” as your Authentication Code and your PIN. When something isn't working, you can contact support who will gladly remote into your system and try and work out a solution. Do you work for this company? - Document Management The only complaint is that for urgent tickets communication can be slow even though the support team is working on the issue. When we called their customer service to ask for help or complain about problems we kept having, they would tell us “here is your case number someone will call you back” and then 7-10 business days later we would get someone on the phone that knew less than we did about the app and we would waste 30 minutes with them rehashing crap we already knew. Documentation and release information including access to the latest upgrades. (This may not be possible with some types of ads). Once you have determined that you need to open a support case, click Request Support on the ClearView Home page. Viewpoint Customer Support Viewpoint is committed to delivering quick, convenient, and reliable support to our customers. You can also document the worksite by taking and attaching photos and voice memos, all of which sync back to the office for date stamping, safe storage and easy reference. If you are currently not a ProContractor by Viewpoint customer and you are interested in learning more, please contact us at http://www.viewpoint.com/about/request-information. Though several of the issues we encountered, they were not able to fix and had to submit for further review. I requested 5 months ago to have them make it fully functional it’s ‘likely but not yet planned’ others have requested it as well. Construction Software to Help Manage Your Projects, Processes and People. Learn how we help vendors. Could be better if ViewPoint was more attentive to feedback. Companies can't remove reviews or game the system. To reach the Viewpoint support team, have your support case number ready, and call 800-688-8226. Premier is a top-rated construction cloud software focused on the needs of contractors. ClearView is your go-to source for information, tools, training, and resources to help ensure the best utilization of your software investment. Showing 3 of 11 ProContractor ratings and reviews. When you open a support case, be sure to enter as much information as possible about your issue. The Poly Meta Forms Starter Kit comes with: (1) Box of 4″ Flexible Polyforms (10 – 12′ pieces per box) (1) Box of 4″ Straight Polyforms (10 – 12′ pieces per box), Thank you! Right-click on the ad, choose "Copy Link", then paste here → You can mark articles as favorites to be able to find them again quickly, and you can subscribe to articles relevant to you so you are notified when the content is updated, which is a great way to keep up with tax table updates. Listen carefully to the voice prompts, so that your call is routed to the appropriate support queue. While some were eventually rectified in updates, it takes time for these to be addressed and implemented. We offer round-the-clock online support through ClearView, where you can access a wealth of resources and support. Once you have opened a support case, you can use our Live Chat during regular daytime support hours. Modules include: Other names and brands may be claimed as the property of others. When you have questions about your Viewpoint software or experience difficulties, you can get the help you need from the Viewpoint Customer Support Team. The fastest and best help is often what you can find for yourself. Nexvia is a cloud-based project management system designed for construction, fitout, speciality contractors and fabrication companies. ProContractor combines estimating, project management, and accounting solutions in one platform. ... To define additional databases, contact your Viewpoint Implementation or Customer Support Representative. • Manage at a glance with quick snapshots of each project’s Contract, Billed, Cost to Date, Cost to Complete, Earned Profit, and Profit Percent to date with drill-down to details. MySmartPlans includes online support, business hours support, and 24/7 live support. ProContractor authentication uses a login name and password set up by your ProContractor administrator. As I have mentioned previously in this review, this is a decent product, but not the top in the industry, which I would deem to be, Integration Platform as a Service (iPaaS),
trScore algorithm: Learn more.. © 2020 Viewpoint, Inc. All Rights Reserved. ProContractor is designed for growing construction companies looking to reduce risk while improving productivity and quality. All Rights Reserved. Still no change.... We are so much happier since the update to this app. Viewpoint is committed to providing the best self-service tools, such as contextual online Help in the products and self-service tools on ClearView. • Stop carrying around bulky binders and rolls of drawings, which also means less wasted time walking back and forth to the job trailer, as well as reduced risk of errors due to not having the most up-to-date project information. It is working great for our company and it has saved us in meetings being able to pull up documents and verify info on the fly. Support is good to respond on average urgency tickets. I would highly recommend you to stay as far away from this app as possible!! General contractors, heavy/highway contractors, specialty/sub-contractors, and residential builders. Be prepared to describe the steps that led to the issue and provide any supporting information, such as reports or related issues, as well as any steps you have already taken to try to correct the issue. Easily track progress of projects, be more agile in the field, and better account for all aspects of the job from beginning to end, to proactively and profitably execute projects. This app is garbage, do not get sucked into using it. This is the quickest way to communicate your needs to the support team. ProContractor Mobile is the mobile extension of ProContractor by Viewpoint that allows you to access your mission-critical project information, any time and any place on your mobile device. Compare vs. ProContractor by Viewpoint View Software Your device must meet all minimum requirements to open this product, Your device should meet these requirements for the best experience, Xbox One, Windows 10 version 16299.0 or higher. • Create Daily Field Reports in the field by, managing equipment usage, capturing progress (WIP entry), and noting weather and jobsite conditions. Good, but not great. Support is good to respond on average urgency tickets. Some alternative products to MySmartPlans include Paskr Project Management Suite, Nexvia, and PMWeb. The Viewpoint Customer Portal is your one-stop for support and learning, where you can troubleshoot technical issues, learn how to use our software, download the latest releases, and much more. However, now that ViewPoint is owned by Trimble the support has been great and stable. A cloud-deployed, all-in-one, business management solution for small-to-medium contractors. Get this app while signed in to your Microsoft account and install on up to ten Windows 10 devices. Spending too much time on HR, not your business? ProContractor by Viewpoint is an all-in-one, business management solution for small-to-medium contractors. ProContractor combines estimating, project management, and accounting solutions in one platform. ProContractor support has gone through good times and bad times. Twenty20 is Easy to learn, Easy to setup, and Easy to use. ClearView is the resource portal for Viewpoint Construction Software. Zenefits' People Platform delivers the most comprehensive, intuitive HR experience in the market. Preparation is the most important success factor for resolving your support issue quickly. Alternatives to ProContractor by Viewpoint. You seem to have CSS turned off. Viewpoint ProContractor is an all-in-one, comprehensive solution for construction project management which also enables estimating and accounting. The software includes tools for sales, estimating and tendering, project management, customer relationship management, financial forecasting and more. An enhanced Chat feature, allowing you to talk to. Customers who can clearly identify the nature of their problem and who are able to fully describe the conditions under which a problem occurs usually get a quick resolution to their problem. Sonar scan fixes. I prefer not to have to do double the work since it would not truly replace our daily diaries as we were lead to believe. You cannot do a full field report in PC Mobile, you can only keep track of their time. Tracking for cases, issues, and payments, as well as online payment options. A searchable Knowledge Base of product documentation (including installation instructions, release notes, and tax table updates) and support solutions. ProContractor Mobile is the mobile extension of ProContractor by Viewpoint that allows you to access your mission-critical project information, any time and any place on your iOS device. New cases submitted through ClearView receive priority in our support queues. While we do our best to respond as quickly as possible to support cases submitted on ClearView, Viewpoint understands that sometimes you need to speak immediately with a support representative.
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