I asked again via email (as phonelines were shutdown) and pointed to the terms and conditions stating that I was entitled to a refund as they had cancelled the trip at their end. There were 8 of us in total and we were all solo travellers aged 30-50. EVERYTHING was great about my trip - the people, the hotels, the food, the convenience. Travelling by sleeper train was a new experience for me. Thank you Flash Pack! Throughout my experience, I have been well informed and have easily been able to contact them during the crisis. Again I asked for my entitled refund and waited over a week for a response, again saying I couldn't have a refund now but could have a credit note for the end of next year if I didn't use it. I travelled once with them and they said things were included that were not! My holiday was due to take place in August. While the pandemic is not their fault, I was disgusted at how poorly and dismissively I was treated as Covid struck and after, when I tried to get a refund. I was booked for a trip to the Philippines for April 11, 2020 Flash Pack trip. The FlashPack team has provided exceptional customer service, With all the other headaches I've experienced in trying to re-book other trips this year, they have by far been the most accommodating. I can't wait to go on my next adventure. There was no way I was going to cancel such a trip, so I changed it to April 2021 and I'm so looking forward to it. This is completely ridiculous and against the booking terms and conditions. I would have actually accepted a reasonable delay in refund during lockdown as it was busy but was waiting for confirmation that this would be processed, not expecting a flat out refusal and made up new terms! Disappointed in their 12 month credit-refund note policy.Seems to be the only operator who won't issue a refund and insists on keeping your money for 12 months for no valid reason. Unfortunately, due to COVID related delays on my part, I have not yet been able to travel with Flash Pack. I've done other group trips and found that the group didn't really gel as a group, with couples and smaller groups not joining in and such a wide range meant there was little in common. I mean, why would I when I have the opportunity to travel with so many cool FlashPackers? ATOL provides the customer with complete financial protection. Then, when my region was locked down March 13, they communicated options for future travel. Professional and so friendly as well, which is important for me as a solo, female traveler. Browse our most popular trips or get in touch for your personalized recommendations, Independent Service Rating based on 914 verified reviews. I have always happily planned my own trips for as long as I can remember and have never hesitated to travel alone when I can't convince my friends to join my crazy adventures.

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